Episode #89: Future-Proofing Service Supply Chains

Episode #89: Future-Proofing Service Supply Chains

Chad Hawkinson, Chief Innovation Officer at Baxter Planning, highlighted on the Alcott Global podcast how the company is leveraging AI, machine learning, and digital twins to revolutionize service supply chain operations, delivering significant results like $500 million in customer savings and a 20% boost in first-time fix rates for clients such as Beckman Coulter. He also previewed upcoming innovations, including real-time visibility tools, AI-driven ETAs, and budget-constrained planning modules tailored for the unique demands of spare parts management.

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