We're proud to sponsor this event where cross-industry service, support, and customer success leaders come together to build world-class operations.
We can't wait to see you at Field Service Palm Springs!
Stop by our booth to enter our raffle for a brand new iPad Air, grab some Baxter Planning swag (and candy!), and chat with our team about our new Service Supply Chain Solutions.
Check out our panel on Day 2 from 4:20 to 5:00PM:
On-Time Delivery vs. Parts Availability Metrics: Why Both Are Critical to Clear Operational Insight
How are parts availability affecting your on-time delivery and swift resolution to customer problems? Often these two metrics are inexplicably disconnected in many service organizations, and we will explore why and how to remedy that. We will explore:
How service organizations today actually measure on-time delivery (compliance with SLA delivery terms) or other metrics?
Why it’s important to measure and report regularly on parts availability and supply contingencies.
In what instances is it okay to “cheat” on the metrics -- what is acceptable to exclude when measuring, and why?
Justin Simpson, Director of Global Service Operations, Avent
Mike Ross VP, Supply Chain Transformation, Baxter Planning
Eric Rivas, VP of Operations and Services, Cattron