Service Business Forum June 2026

Day 1 Roundtable

How to develop a workforce to balance technical knowledge with essential people-centric skills?

This roundtable explores how service organizations can prepare their teams to work confidently with AI and automation. Baxter Planning will facilitate the discussion from a workflow perspective, connecting workforce readiness to the real-world pressures of service parts planning and service operations.

Day 2 Roundtable

How AI reshapes the day-to-day reality of Parts Supply Chain Management

This hands-on workshop applies the presentation to a specific service parts role. Participants will examine where AI can assist or automate workflows, what work becomes more strategic, and which decisions should remain human-owned as parts supply chain management shifts from reactive expediting to exception orchestration and service tradeoff decisions.

Day 2 Presentation: How AI Reshapes the Service Parts Planning Role

This session will share a practical view of how AI can reduce manual coordination, improve planner productivity, and support higher-value service outcomes. Topics include demand forecasting, lead-time prediction, backorder risk detection, inventory optimization, lifecycle management, and scenario simulation.

View the full agenda here.