The ability to plan and manage parts is critical to effective service delivery. Not having the right parts lowers first-time fix rates and increases time to repair; carrying more parts than necessary raises inventory costs.
Asset-centric companies need field-focused and service-specific parts planning, integrated with a field service management solution.
ServiceMax Parts Planning powered by Baxter Planning helps complex enterprises identify the optimal level of service parts, thereby ensuring parts availability while minimizing inventory costs. Bringing together the industry leaders in service parts planning and field service management software, this joint solution forecasts parts demand and recommends target inventory levels. This enables planners to stock the optimal quantity of parts, and ensures that field technicians arrive at the job with the right part.
Total Cost Optimization for all of your Inventory Echelon
Unique cost-optimization algorithms stock parts at the level justified by a total cost approach that considers inventory, productivity, and transportation mode. These algorithms understand the costs associated with not stocking a part, and consider technician stocking when determining optimal stock levels at regional distribution centers and local forward stocking locations.
Inventory Plan Stability
Applies multiple factors to maintain plan stability when the cost of change exceeds the projected benefit of change. This limits plan instability, avoiding excess movements and loss of technician confidence in the planning solution.
Technician Training & Proficiency
When planning technician inventory, the solution considers each technician’s training and proficiency with respect to an individual asset, and assesses the likelihood that he or she will take a specific service call.
Technician Teams & Territories
Planning logic understands technician and installed base team/territory assignments. Algorithms recognize that multiple technicians may be candidates to service a specific customer or asset in the future, even if a specific technician has not recently serviced that customer or asset.
Unified Service Parts Planning Experience
IT integration efforts and poor data quality are among the major impediments to deploying a planning solution. The integration of ServiceMax and Baxter Planning avoids these issues to ensure maximum ROI.
Specialized analytics determine root causes of equipment downtime (or “broken service”) due to parts availability, allowing planners to address execution and data quality issues to continuously improve service levels.
Improved service parts availability Optimized service parts inventory Fewer expedited parts requests
Bringing together industry leaders in service parts planning and field service management software, the joint solution forecasts parts demand and recommends target inventory levels. This enables planners to stock the optimal quantity of parts, and ensures that field technicians arrive at jobs with the right parts.