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Gain Total Visibility and Control of Your Service Supply Chain
BaxterPredict gives service leaders the insight to balance SLAs with inventory investments, helping teams plan smarter, respond faster, and deliver better customer experiences.
THE CHALLENGE
Meet Susan
Susan is the VP of Service Supply Chain at a global high-tech company. Her mission is to keep service levels high while keeping inventory costs in check. But limited visibility across parts, overreliance on spreadsheets and ERP reports, and difficulty balancing SLAs with inventory investments make that goal difficult to achieve. Her team spends too much time reacting to disruptions instead of preventing them. Susan needs a connected planning platform that gives her the insight and flexibility to meet service targets without driving up costs.
The risks:
Missed SLAs and higher service costs
Inaccurate forecasts and excess stock
Reactive planning and frequent service disruptions
FROM CHALLENGES TO WINS
How We Help Susan Succeed
BaxterPredict helps service leaders gain the visibility they need to balance SLAs with inventory investments, so they can improve performance and deliver stronger financial results.
For VPs like Susan, that means:
- Smarter Forecasting
AI-powered planning improves accuracy and reduces safety stock requirements. - Scenario-based decisions
Simulation tools help evaluate trade-offs between service levels, costs, and inventory targets before disruptions occur. - Real-time visibility and control
Gain full visibility into operations that enables faster response to shortages, SLA risks, and service escalations.
USE CASES
Stanley Black & Decker Client Success Story
The Challenge
- SBD needed a standardized global planning tool to streamline reporting and best practices across regions and business units.
- A third-party analysis identified the best solution for their needs.
- SBD partnered with Baxter Planning to implement a global planning solution for nearly 100,000 parts across 20 distribution centers and 100+ service centers.
The Solution
- SBD implemented BaxterProphet for inventory planning, starting in North America and expanding globally as the corporate standard.
- Baxter Planning’s in-house experts ensured a smooth rollout, followed by hands-on training to maximize the software’s capabilities.
- BaxterProphet’s automation streamlined supply chain processes, reducing costs, improving service levels, and allowing planners to focus on strategic initiatives.
The Result
- Automation reduced manual work, cutting transportation costs by reducing backorders and expedited shipping, and lowering inventory costs by 8% across 15 distribution centers.
- Improved execution to inventory plans by 6% across four regions and enhanced tool repair turnaround, driving higher customer satisfaction.
- Increased automation allowed the supply chain team to shift focus from tactical tasks to strategic initiatives.
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